1. How can I find the right size information?

You can find a size guide by clicking on the following link: size guide

2. How can I check the status of my order?

You can check the status of your order by sending customer care an email, you will also receive an email from us with the information needed to track your package once your order is shipped. If you have not received the shipping email, check your spam folder. If you still cannot find the shipping email, please contact customer care.

3. Can I change or cancel an order?

Yes, you can cancel the order within 24 hours after processing the order by sending email to customer care.

4. I have received a defective product: what should I do?

Contact our customer service at the following email address customercare@camicissima.sa Remember to send us the following information: -A photo of the product and a photo of the defect -A proof of purchase (the order number or the purchase receipt).

5. I have a promo code: how can I use it?

At checkout, you can enter your promo code in the “apply discount code” box. Only one discount code can be used per order.

6. How long does it take for my order to be delivered?

Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically, all deliveries within Saudi Arabia are completed within 3-4 days. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control.

7. I entered an incorrect shipping address, how can I change it?

You can change the shipping address within 24 hours after processing the order by contacting customer care customercare@camicissima.sa.

8. Can I pick up my order at a camicissima store?

Send us an email at customercare@camicissima.sa mentioning the Order ref. no. and request a “Pick up Myself”. We shall get back to you with the branch address where you could go to pick up your package if available for pick up.

9. Can I pay cash on delivery and collect my purchase in a Camicissima store?

This service is not currently available: the payment methods we accept for in-store collection are prepaid (e.g., credit card, debit card etc).

1. How can I return an online order?

Refunds will be processed after fourteen (14) business days of approval of any return request. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees). Once a refund is requested, we will contact the customer in order to manage the exchange or return. For further questions, please send an email to: customerservices@camicissima.sa Any claims, changes or refunds related to the products purchased at Camicissima chain stores or from any distributors of our brand, will not be the responsibility of the online store. Therefore, the customer must address such issues to the Brick and Mortar stores or agents in order to deal with the claims or questions related to such purchases.

Note: Ties/ customized items/ perfumes are all not subjected to return or exchange.

2. Can I request a partial refund?

Yes, you can contact our customer care and provide them with the items that you would like to return, and our customer care team will help you initiate the return for that specific item.

3. Do I have to pay any costs when I return the products?

Yes, 50 SR will be deducted for return shipment charges.

4. How and when will I receive the refund for my return?

You will receive your money in the same manner in which you paid for the purchase within 14 business days after we receive the product. However, for returns against COD (Cash On Delivery) you are required to provide us your bank account details at customercare@camicissima.sa in order for us to refund you the money.

1. How do I create an account?

You can create a Camicissima account by clicking on the account icon at the top of our site.

2. I forgot my password. What should I do?

Click the “forgot my password” option and you’ll receive a set of instructions in your email on how to reset your password. For any other technical difficulties, kindly contact us at customercare@camicissima.sa

3. I don't receive the link to reset my password: what should I do?

If you don't receive the email to activate your password, try checking your Junk Mail. If you still don't receive the email, contact us at: customercare@camicissima.sa

1. What payment methods are available on our site?

On our site you can pay through:

• VISA, MASTERCARD, Credit Card, Mada
• STC Pay
• Apple Pay
• Tabby