- ORDERS AND ACCEPTANCE
When an order is placed, the customer will receive confirmation by e-mail. This e-mail is merely a confirmation that the order has been received and does not constitute its automatic acceptance. The agreement will not be completed until the company sends confirmation by e-mail that the products ordered by the customer are available and have been shipped. The final agreement will include only the number of those goods specified in the confirmation e-mail sent at the time of shipment.
- WARRANTIES AND SPECIFICATION OF PRODUCT PRICES
Only products bearing the registered camicissima trademark are offered for sale on
www.camicissima.sa. The company does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. camicissima brand products purchased on
www.camicissima.sa are sold directly by the company. The essential features of the products are shown on
www.camicissima.sa on each product information sheet. The images and colours of the products offered for sale on
www.camicissima.sa may however not correspond to the actual ones owing to the customer’s Internet browser and monitor used. All products are fitted with an ID tag attached using a disposable seal. The customer may not remove the tag and seal from purchased products since they form an integral part of the product. If the customer exercises the right to withdraw, the company has the right not to accept returned products which have missing ID tags, who’s essential and quality characteristics have been altered or tampered with, or which are damaged.
- PRICE AND AVAILABILITY
The prices of products may be subjected to change. The customer must check the final sales price before submitting the relevant order form. Whenever applicable, prices include VAT. Where applicable, delivery costs will be added separately. These additional costs shall be clearly indicated when they apply and shall be included in the “total cost”. The company reserves the right to activate a specific section of the website in order to sell products belonging to commercial seasons prior to the current one, by applying – if necessary – a special discount. Without prejudice to what is stated above, the evident error in the price on the category pages and/or on the product profiles as compared to the commonly known price of the selected product gives the company the right to not confirm shipment and to immediately reimburse the purchase value the customer has paid without the customer being entitled to make any objections to it. The customer will however be promptly notified by the company’s customer services department.
- PAYMENT
The customer will be able to make payment by Visa, MasterCard, Apple Pay, Mada, Stc Pay, and Tabby. To pay by debit/credit card, the customer must provide correct card number, expiration date and CVV code. This personal information will be handled directly by your bank, which is responsible for safely carrying out your purchase procedure.
- DELIVERY
Shipping and handling charges will depend on the shipping city within the Kingdom to which goods are to be sent and the delivery times that the customer requests. Please go to the
Orders and Shipments section to see a list of shipping and handling rates and terms of delivery. Ownership of the goods will pass to the customer upon receipt. As soon as the company has delivered the goods to the address supplied by the customer, via a special express courier service, the latter will become liable for them, even in the event of any loss or damage they may occur from the time of shipping onwards. customers are asked to refuse the package if it has been tampered with or in poor condition when delivered, and to promptly notify our customer Service department. We will check immediately and issue a swift reply. The customer is given the opportunity to choose between various delivery options, the so-called “Click and Collect” method, consisting of the delivery of products to one of the participating “Camicissima” stores, a list of which is available in the
FAQ section.
- RIGHT OF WITHDRAWAL AND RETURN
camicissima.sa offers a 1-business-day return policy for items in their original condition. Items must be unworn, undamaged, and unused, with all tags attached and in their original packaging (including branded boxes and dust bags). These items must also be placed inside a protective outer box for shipping.
To request a return, contact customer support at customercare@camicissima.sa. We will arrange for the merchandise to be collected from your delivery address and returned to us. Refunds will only be processed after the merchandise is received at our location in its original condition, including tags and invoice. If these conditions are not met, a return or refund may not be possible.
Items sold during seasonal offers or at a discount can be exchanged or returned within 1 day of purchase. Please note that any/all customized items, swimwear, accessories such as jewelry, scarves, perfumes & ties cannot be exchanged or returned.
Exchanges can be made within 5 days from the date of delivery. Exchanges are only eligible for items of equal or higher value. Items must be in good condition, unused, and accompanied by the original tag and packaging. Size changes are subject to a 50 SR fee plus shipping charges. If the price of the exchanged item has increased, no additional payment will be required.
Refunds for credit card payments will be processed to the original account, while refunds for cash-on-delivery (COD) payments will be transferred to your bank account. A return shipping fee of 50 SR will be deducted. Any returns that do not meet our policy will not be accepted.
If a return/exchange does not meet the terms and conditions listed above, it will be rejected, and no refund will be issued. For more information, refer to the FAQ section on our website.
Important Notes
Your right of withdrawal does not apply to products sold sealed for hygienic or health protection reasons if they have been opened after delivery. For more information, please refer to the "Returns and Refunds" section.
- REFUNDS
Upon receiving acceptance/rejection of customer's return request our customer care will get in touch with customer and will inform to the customer regarding the status of refund. If approved, the customer will be automatically refunded the full-face value of undamaged returned items less any delivery charges and cash handling fees where applicable on the original payment method used for any purchases. Please remember it can take some time for customer's bank or credit card company to process and post the refund too. Please note this policy is applicable on the purchases done at camicissima.sa only. Any claims, changes or refunds related to the products purchased in camicissima’s chain stores or from distributors of camicissima brand, will not be the responsibility of the online store. Therefore, the customer must address to Brick-and-Mortar stores or agents in order to deal with the claims or questions related to them. For further questions, please send an email to:
customercare@camicissima.sa
- PRODUCT ID TAG
All products sold by the company include an identification tag attached with a disposable seal, which forms an integral part of the product. The company invites the customer to try on the product without removing the ID tag or its seal, since any products returned without these will not be accepted.
- DISCOUNT CODES
Discount codes for individual account holders or general promotional discount codes may periodically be offered at the company’s discretion. The account discount codes may be applied only after purchases are made using the account for which a discount code has been offered and registered and for the time period for which they are granted, and only once the transaction has been completed. Promotional discount codes may be applied to all purchases or specific purchases made through the website. Methods and any restrictions on use of a discount code will be communicated by the company in the same message notifying the existence of said discount code.
- THE COMPANY’S RESPONSIBILITY TO THE customer
When making an order through our site, the customer provides us with their personal information. The company will use this personal information to process the order, deliver the goods and supply the related services. The customer’s personal information will be collected and used in compliance with the terms of the company’s privacy policy which may be consulted separately.
